Your satisfaction is important to us. We will refund or exchange any unused merchandise that is returned within 30 days of receipt. Merchandise must be in original product packing and in resalable condition at the discretion of The Supply Cache. Exchanges will incur additional shipping charges. Please note that shipping and handling costs will not be refunded unless the return is being made due to an order error on the part of The Supply Cache or due to product defect.
RETURNS
How to Return an Item:
1. All items being returned must be assigned a Return Merchandise Authorization Number (RMA #). This number will provide us with the information we need to process the return in a timely manner and to make sure that the proper account receives the credit. You may obtain an RMA number in one of two ways:
A. For quickest service, call us at: 800-839-0821 and one of our Customer Service Representatives will be happy to assist you.
B. E-mail our service department at customerservice@supplycache.com and a Customer Service Representative will answer your inquiry within a timely manner.
2. Write down the RMA# you received in the space provided here. RMA#_____________
3. Write down your Order # in the space provided here. Order#_____________
4. Repack the item(s). Please write the RMA# on the outside of the shipping box you are sending your item(s) back in. Please include inside the box a copy of this completed sheet.
5. You can ship the item(s) back via your preferred method, and we recommend insuring the package for your protection. The Supply Cache is not responsible for returns that are lost or misdirected in shipping. We can only credit you for items received back in our warehouse in unused and resalable condition at the discretion of The Supply Cache.
Send Returns to:
The Supply Cache
1980 Caribou Drive
Fort Collins, Colorado 80525
NOTE: Returns and/or exchanges on food items and face coverings will not be accepted.
Custom/Special Orders
No exchanges and/or returns are authorized for custom/special orders as all sales are final with those purchases.
Cached Items
The Supply Cache is not responsible for products purchased and stored in your cache for later use. We strongly recommend that you inspect all items, try clothing on for appropriate size and inspect before storing your purchases in your cache. If you need to exchange clothing for a different size or find any issue with a product, please call us right away for an exchange/replacement as we are unable to accept returns on products purchased after 30 days..
Boots
We will return or exchange any unworn boots that are returned within 30 days of receipt, without a restocking fee. However, to be considered unworn the boots can only have been worn on carpet and must be resalable and in new condition.
Clothing
If returning clothing, the clothing must be new, unworn, and unwashed with tags affixed as the garment came. Merchandise must be in original product packing and in resalable condition at the discretion of The Supply Cache.
WARRANTIES
The Supply Cache offers products from many manufacturers. Each manufacturer determines their own warranty policy. It is the policy of The Supply Cache to follow each manufacturer’s warranty. We are happy to assist you with any warranty questions or processes. Please contact us at 800-839-0821 or customerservice@supplycache.com if you believe you have a warranty claim. Our Customer Service Team will facilitate your warranty claim.